SafeLink: The quality of service is very low cause when y...
A SafeLink customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other SafeLink customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Anonymous: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~Anonymous a list of common SafeLink problems
~Anonymous: "Device Support" was why I was trying to call.
~Anonymous's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The quality of service is very low cause when you call them it is ***% automated. I did go through the process above and that worked getting a Live Person. Communication is horrible. Trying to listen the person is like talking to a person through a Drive Through, actually the drive through have better sound quality.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his SafeLink customer service problem that occurred on November 19th, 2017.
2.08 of 5 stars | 685 reviewsSafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~Anonymous's SafeLink Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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