Saks Fifth Avenue: Complaint for SaksFifthAvenue.com
A Saks Fifth Avenue customer review by GetHuman user GetHuman-sz from December 7th, 2017
Background on GetHuman-sz's case
GetHuman: GetHuman-sz - can you tell our other Saks Fifth Avenue customers when your case took place?
GetHuman-sz: Yes. It was evening, on December 4th.
GetHuman: Did you reach out to Saks Fifth Avenue, and if so, how?
GetHuman: And which of these common Saks Fifth Avenue customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sz a list of common Saks Fifth Avenue problems)
GetHuman-sz: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-sz's review of Saks Fifth Avenue customer service
GetHuman: So how would you sum up your experience for GetHuman's Saks Fifth Avenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sz: Complaint for SaksFifthAvenue.com
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-sz: verification process take way too long. cancelled my order without a notice. verification department is unreachable.
GetHuman: Let's quantify your experience contacting Saks Fifth Avenue. On a scale of 1 to 5, how easy is it go get help on a Saks Fifth Avenue problem?
GetHuman-sz: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sz: I'd give them a one out of five on communication.
GetHuman: And what about Saks Fifth Avenue's ability to quickly and effectively address your problem?
GetHuman-sz: For that I would say two out of five.
GetHuman: And finally- any advice for other Saks Fifth Avenue customers?
GetHuman-sz: Call them early in the day or late. Don't forget any personal or account information you might need for Saks Fifth Avenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sz taken from his Saks Fifth Avenue customer service problem that occurred on December 4th, 2017.