Salesforce: The person I spoke with was not authorized for...
A Salesforce customer review by GetHuman user ~WAS5500 from November 17th, 2017
Background on ~WAS5500's case
GetHuman: ~WAS5500 - can you tell our other Salesforce customers when your case took place?
~WAS5500: Sure. It was late at night, on November 11th.
GetHuman: Did you reach out to Salesforce, and if so, how?
GetHuman: And which of these common Salesforce customer issues best describes the reason you wanted to talk to them?
(Shows ~WAS5500 a list of common Salesforce problems)
~WAS5500: "Cancel service" was why I was trying to call.
~WAS5500's review of Salesforce customer service
GetHuman: So how would you sum up your experience for GetHuman's Salesforce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WAS5500: The person I spoke with was not authorized for the type of assistance I require. They will have a Technical Rep call me back.
GetHuman: Let's quantify your experience contacting Salesforce. On a scale of 1 to 5, how easy is it go get help on a Salesforce problem?
~WAS5500: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WAS5500: I'd give them a one out of five on communication.
GetHuman: And what about Salesforce's ability to quickly and effectively address your problem?
~WAS5500: For that I would say two out of five.
GetHuman: And finally- any advice for other Salesforce customers?
~WAS5500: Call them early in the day or late. Don't forget any personal or account information you might need for Salesforce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WAS5500 taken from his Salesforce customer service problem that occurred on November 11th, 2017.