Sallie Mae isn't working with me to lower my pa...
A Sallie Mae customer review by GetHuman user GetHuman-tquell from December 7th, 2017
Background on GetHuman-tquell's case
GetHuman: GetHuman-tquell - can you tell our other Sallie Mae customers when your case took place?
GetHuman-tquell: Yeah. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Sallie Mae, and if so, how?
GetHuman: And which of these common Sallie Mae customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tquell a list of common Sallie Mae problems)
GetHuman-tquell: "None of those really matches why I wanted to call Sallie Mae that day." was why I was trying to call.
GetHuman-tquell's review of Sallie Mae customer service
GetHuman: So how would you sum up your experience for GetHuman's Sallie Mae customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tquell: Sallie Mae isn't working with me to lower my payments. I can't afford them, and I need help lowering the payments.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-tquell: My payments are extremely high. I've called multiple times and still am getting nowhere.
GetHuman: Let's quantify your experience contacting Sallie Mae. On a scale of 1 to 5, how easy is it go get help on a Sallie Mae problem?
GetHuman-tquell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tquell: I'd give them a two out of five on communication.
GetHuman: And what about Sallie Mae's ability to quickly and effectively address your problem?
GetHuman-tquell: For that I would say three out of five.
GetHuman: And finally- any advice for other Sallie Mae customers?
GetHuman-tquell: Call them early in the day or late. Don't forget any personal or account information you might need for Sallie Mae to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tquell taken from his Sallie Mae customer service problem that occurred on December 3rd, 2017.
Sallie Mae
1.00 of 5 stars | 6 reviews
GetHuman-tquell's Sallie Mae Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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