Salt Lake City Public Library: Librarian Sherry harassed myself, a friend, and...
A Salt Lake City Public Library customer review by GetHuman user ~glacerda from November 24th, 2017
Background on ~glacerda's case
GetHuman: ~glacerda - can you tell our other Salt Lake City Public Library customers when your case took place?
~glacerda: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Salt Lake City Public Library, and if so, how?
GetHuman: And which of these common Salt Lake City Public Library customer issues best describes the reason you wanted to talk to them?
(Shows ~glacerda a list of common Salt Lake City Public Library problems)
~glacerda: "None of those really matches why I wanted to call Salt Lake City Public Library that day." was why I was trying to call.
~glacerda's review of Salt Lake City Public Library customer service
GetHuman: So how would you sum up your experience for GetHuman's Salt Lake City Public Library customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~glacerda: Librarian Sherry harassed myself, a friend, and my ** year old son, insisting to keep her close proximity while we gathered our things to exit the library. In doing so, she advertently disrupted my friend and I in private conversation stating "The library is closed, you need to leave now." I was shocked by this experience as another librarian had just walked by a minute prior, saying "We will be closed in * minutes." I therefor responded to Sherry stating "We have * minutes," as an indication for her to back away, as she was standing directly behind my chair hovering over my shoulders as we gathered our books of the table. I then turned to her and said, "Do you mind? We were having a private conversation." She then replied, "I am standing here to make sure there is no one left in the library." I interrupted her, stating, "Yeah******€*harassing people, we are grown adults, you don't need to babysit us, we can find our way out." She then finally backed away severa
GetHuman: Let's quantify your experience contacting Salt Lake City Public Library. On a scale of 1 to 5, how easy is it go get help on a Salt Lake City Public Library problem?
~glacerda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~glacerda: I'd give them a five out of five on communication.
GetHuman: And what about Salt Lake City Public Library's ability to quickly and effectively address your problem?
~glacerda: For that I would say two out of five.
GetHuman: And finally- any advice for other Salt Lake City Public Library customers?
~glacerda: Call them early in the day or late. Don't forget any personal or account information you might need for Salt Lake City Public Library to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~glacerda taken from his Salt Lake City Public Library customer service problem that occurred on November 19th, 2017.
Salt Lake City Public Library
2.00 of 5 stars | 3 reviews
~glacerda's Salt Lake City Public Library Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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