Sam's Club Credit: Never got to talk to a human because I called S...
A Sam's Club Credit customer review by GetHuman user ~Kasp from November 19th, 2017
Background on ~Kasp's case
GetHuman: ~Kasp - can you tell our other Sam's Club Credit customers when your case took place?
~Kasp: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Sam's Club Credit, and if so, how?
GetHuman: And which of these common Sam's Club Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Kasp a list of common Sam's Club Credit problems)
~Kasp: "Complaint" was why I was trying to call.
~Kasp's review of Sam's Club Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kasp: Never got to talk to a human because I called Sunday at **pm. The recordings are a nightmare to try and get to a person though. Thanks for this number and instructions. It only took a minute to get to the "call back" message. I first had tried the number on my bill (***-***-****) and it was appalling that I could not get past the robo-woman forever. Then when I finally got to the customer service option, I was informed (robotically) to call back during business hours.
GetHuman: Let's quantify your experience contacting Sam's Club Credit. On a scale of 1 to 5, how easy is it go get help on a Sam's Club Credit problem?
~Kasp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kasp: I'd give them a five out of five on communication.
GetHuman: And what about Sam's Club Credit's ability to quickly and effectively address your problem?
~Kasp: For that I would say three out of five.
GetHuman: And finally- any advice for other Sam's Club Credit customers?
~Kasp: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kasp taken from his Sam's Club Credit customer service problem that occurred on November 11th, 2017.