SamAsh.com: Have called and emailed Sam Ash to resolve an i...

A SamAsh.com customer review by GetHuman user ~Trumpet 101 from November 20th, 2017

Background on ~Trumpet 101's case

GetHuman: ~Trumpet 101 - can you tell our other SamAsh.com customers when your case took place?
~Trumpet 101: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to SamAsh.com, and if so, how?
~Trumpet 101: I used the 800-472-6274 number I found for on the GetHuman SamAsh.com customer phone number page I was on: SamAsh.com Customer Service Phone Number
GetHuman: And which of these common SamAsh.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Trumpet 101 a list of common SamAsh.com problems)
~Trumpet 101: "Overcharge/Strange charge" was why I was trying to call.

~Trumpet 101's review of SamAsh.com customer service

GetHuman: So how would you sum up your experience for GetHuman's SamAsh.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Trumpet 101: Have called and emailed Sam Ash to resolve an issue with an order I placed. I placed this order over a month ago, and to no prevail, I haven't received it. It was paid for. I have called, left messages and left emails, and no one has the courtesy to respond to me. Way to go Sam Ash, you've just lost a customer.
GetHuman: Let's quantify your experience contacting SamAsh.com. On a scale of 1 to 5, how easy is it go get help on a SamAsh.com problem?
~Trumpet 101: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Trumpet 101: I'd give them a one out of five on communication.
GetHuman: And what about SamAsh.com's ability to quickly and effectively address your problem?
~Trumpet 101: For that I would say three out of five.
GetHuman: And finally- any advice for other SamAsh.com customers?
~Trumpet 101: Call them early in the day or late. Don't forget any personal or account information you might need for SamAsh.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Trumpet 101 taken from his SamAsh.com customer service problem that occurred on November 12th, 2017.

SamAsh.com

2.00 of 5 stars | 1 reviews

~Trumpet 101's SamAsh.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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