Samsung: my fridge is just out of warrenty. I called in...

A Samsung customer review by GetHuman user ~mommyx9 from November 22nd, 2017

Background on ~mommyx9's case

GetHuman: ~mommyx9 - can you tell our other Samsung customers when your case took place?
~mommyx9: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Samsung, and if so, how?
~mommyx9: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~mommyx9 a list of common Samsung problems
~mommyx9: "Refund a Charge" was why I was trying to call.

~mommyx9's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mommyx9: my fridge is just out of warrenty. I called in nov. **** about a noise it was making. was told to check the ice maker( ice maker has yet to be hooked up) So now, after spending *** dollars on groceries, i had no fridge or freezer. the freezer has sort of started working again, but not the fridge part. called samsung and raised heck, was told they would send someone out and it looked like a cooling problem, which was still covered. got a call from they company they use for repairs, that sight unseen, they would charge me for parts up till they decided what the problem was. For what this fridge cost, this I called the main corporation and hit * to be put to the front desk. No one answered and i was dicconnected*. guess they know what **** the sell
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~mommyx9: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mommyx9: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~mommyx9: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~mommyx9: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mommyx9 taken from his Samsung customer service problem that occurred on November 21st, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~mommyx9's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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