San Antonio Express-News: I was trying to get access to an obituary from...
A San Antonio Express-News customer review by GetHuman user ~mboose@neo.rr.com from November 8th, 2017
Background on ~mboose@neo.rr.com's case
GetHuman: ~mboose@neo.rr.com - can you tell our other San Antonio Express-News customers when your case took place?
~mboose@neo.rr.com: Yup. It was evening, on November 3rd.
GetHuman: Did you reach out to San Antonio Express-News, and if so, how?
GetHuman: And which of these common San Antonio Express-News customer issues best describes the reason you wanted to talk to them?
(Shows ~mboose@neo.rr.com a list of common San Antonio Express-News problems)
~mboose@neo.rr.com: "Cancel subscription" was why I was trying to call.
~mboose@neo.rr.com's review of San Antonio Express-News customer service
GetHuman: So how would you sum up your experience for GetHuman's San Antonio Express-News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mboose@neo.rr.com: I was trying to get access to an obituary from the ****s and didn't expect your staff to do it. The woman answering the phone said absolutely no clippings are kept for more than ** days and the newspaper has absolutely no system for keeping old issues for reference. That was obviously a lie since I have worked as a reporter for many years. It would be a little less obnoxious if she had said the public wasn't allowed to access old clippings, but she was rude and just hung up. It makes your paper look ridiculous for an employee to say you only keep issues and clippings for ** days and you have no way to see what was published a year ago.
GetHuman: Let's quantify your experience contacting San Antonio Express-News. On a scale of 1 to 5, how easy is it go get help on a San Antonio Express-News problem?
~mboose@neo.rr.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mboose@neo.rr.com: I'd give them a one out of five on communication.
GetHuman: And what about San Antonio Express-News's ability to quickly and effectively address your problem?
~mboose@neo.rr.com: For that I would say four out of five.
GetHuman: And finally- any advice for other San Antonio Express-News customers?
~mboose@neo.rr.com: Call them early in the day or late. Don't forget any personal or account information you might need for San Antonio Express-News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mboose@neo.rr.com taken from his San Antonio Express-News customer service problem that occurred on November 3rd, 2017.