Santander USA: Called cuustomer service * times and was hung u...
A Santander USA customer review by GetHuman user ~markcadigan from November 20th, 2017
Background on ~markcadigan's case
GetHuman: ~markcadigan - can you tell our other Santander USA customers when your case took place?
~markcadigan: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Santander USA, and if so, how?
GetHuman: And which of these common Santander USA customer issues best describes the reason you wanted to talk to them?
(Shows ~markcadigan a list of common Santander USA problems)
~markcadigan: "Setup an account" was why I was trying to call.
~markcadigan's review of Santander USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Santander USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~markcadigan: Called cuustomer service * times and was hung up on all * times.When finally got speak to someone.his accent was so heavy I could not understand him.
GetHuman: Let's quantify your experience contacting Santander USA. On a scale of 1 to 5, how easy is it go get help on a Santander USA problem?
~markcadigan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~markcadigan: I'd give them a four out of five on communication.
GetHuman: And what about Santander USA's ability to quickly and effectively address your problem?
~markcadigan: For that I would say five out of five.
GetHuman: And finally- any advice for other Santander USA customers?
~markcadigan: Call them early in the day or late. Don't forget any personal or account information you might need for Santander USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~markcadigan taken from his Santander USA customer service problem that occurred on November 15th, 2017.