Santander USA: I followed the steps listed above by pressing...
A Santander USA customer review by GetHuman user ~Lew from November 14th, 2017
Background on ~Lew's case
GetHuman: ~Lew - can you tell our other Santander USA customers when your case took place?
~Lew: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Santander USA, and if so, how?
GetHuman: And which of these common Santander USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Lew a list of common Santander USA problems)
~Lew: "Complaint" was why I was trying to call.
~Lew's review of Santander USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Santander USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lew: I followed the steps listed above by pressing * then * and within a minute I was being assisted by an excellent Customer Service Agent.
GetHuman: Let's quantify your experience contacting Santander USA. On a scale of 1 to 5, how easy is it go get help on a Santander USA problem?
~Lew: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lew: I'd give them a three out of five on communication.
GetHuman: And what about Santander USA's ability to quickly and effectively address your problem?
~Lew: For that I would say four out of five.
GetHuman: And finally- any advice for other Santander USA customers?
~Lew: Call them early in the day or late. Don't forget any personal or account information you might need for Santander USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lew taken from his Santander USA customer service problem that occurred on November 7th, 2017.