Santander: Ages listening to nonsense and then it goes to...

A Santander customer review by GetHuman user ~Normal person from November 11th, 2017

Background on ~Normal person's case

GetHuman: ~Normal person - can you tell our other Santander customers when your case took place?
~Normal person: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Santander, and if so, how?
~Normal person: I used the +44-08459-724-724 number I found for on the GetHuman Santander customer phone number page I was on: Santander Customer Service Phone Number
GetHuman: And which of these common Santander customer issues best describes the reason you wanted to talk to them?
(Shows ~Normal person a list of common Santander problems)
~Normal person: "Question" was why I was trying to contact.

~Normal person's review of Santander customer service

GetHuman: So how would you sum up your experience for GetHuman's Santander customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Normal person: Ages listening to nonsense and then it goes to a menu of options which do not provide a real person.*I gave up once I had to choose an optiion. Zzzzz.......
GetHuman: Let's quantify your experience contacting Santander. On a scale of 1 to 5, how easy is it go get help on a Santander problem?
~Normal person: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Normal person: I'd give them a one out of five on communication.
GetHuman: And what about Santander's ability to quickly and effectively address your problem?
~Normal person: For that I would say five out of five.
GetHuman: And finally- any advice for other Santander customers?
~Normal person: Call them early in the day or late. Don't forget any personal or account information you might need for Santander to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Normal person taken from his Santander customer service problem that occurred on November 10th, 2017.

Santander

2.25 of 5 stars | 4 reviews

~Normal person's Santander Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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