Satellite Direct: Menu options for support services are awful. No...
A Satellite Direct customer review by GetHuman user ~Verydisappointed from November 11th, 2017
Background on ~Verydisappointed's case
GetHuman: ~Verydisappointed - can you tell our other Satellite Direct customers when your case took place?
~Verydisappointed: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Satellite Direct, and if so, how?
GetHuman: And which of these common Satellite Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~Verydisappointed a list of common Satellite Direct problems)
~Verydisappointed: "None of those really matches why I wanted to contact Satellite Direct that day." was why I was trying to contact.
~Verydisappointed's review of Satellite Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Satellite Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Verydisappointed: Menu options for support services are awful. No information for re -installment of the software when necessary.
GetHuman: Let's quantify your experience contacting Satellite Direct. On a scale of 1 to 5, how easy is it go get help on a Satellite Direct problem?
~Verydisappointed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Verydisappointed: I'd give them a one out of five on communication.
GetHuman: And what about Satellite Direct's ability to quickly and effectively address your problem?
~Verydisappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other Satellite Direct customers?
~Verydisappointed: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Satellite Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Verydisappointed taken from his Satellite Direct customer service problem that occurred on November 9th, 2017.