Saturn: Customer Service Representative was extremely h...
A Saturn customer review by GetHuman user ~deana61 from November 22nd, 2017
Background on ~deana61's case
GetHuman: ~deana61 - can you tell our other Saturn customers when your case took place?
~deana61: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Saturn, and if so, how?
GetHuman: And which of these common Saturn customer issues best describes the reason you wanted to talk to them?
(Shows ~deana61 a list of common Saturn problems)
~deana61: "Returns" was why I was trying to call.
~deana61's review of Saturn customer service
GetHuman: So how would you sum up your experience for GetHuman's Saturn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deana61: Customer Service Representative was extremely helpful and courteous. Assisted me with recall and dealer.
GetHuman: Let's quantify your experience contacting Saturn. On a scale of 1 to 5, how easy is it go get help on a Saturn problem?
~deana61: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deana61: I'd give them a three out of five on communication.
GetHuman: And what about Saturn's ability to quickly and effectively address your problem?
~deana61: For that I would say two out of five.
GetHuman: And finally- any advice for other Saturn customers?
~deana61: Call them early in the day or late. Don't forget any personal or account information you might need for Saturn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deana61 taken from his Saturn customer service problem that occurred on November 16th, 2017.
Saturn
2.50 of 5 stars | 10 reviews
~deana61's Saturn Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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