Issue with Saucony
A Saucony customer review by GetHuman user GetHuman-kathytg from December 6th, 2017
Background on GetHuman-kathytg's case
GetHuman: GetHuman-kathytg - can you tell our other Saucony customers when your case took place?
GetHuman-kathytg: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Saucony, and if so, how?
GetHuman: And which of these common Saucony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kathytg a list of common Saucony problems)
GetHuman-kathytg: "Cancel order" was why I was trying to call.
GetHuman-kathytg's review of Saucony customer service
GetHuman: So how would you sum up your experience for GetHuman's Saucony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kathytg: Issue with Saucony
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-kathytg: I purchased a pair of formU* shoes at the end of July. I wore them for a few months and then realized the stitching on the shoe was torn and coming apart. I am very discouraged as I paid over $** for these shoes and they are still in excellent condition except for the torn stitching. I will be glad to return them or am requesting some type of compensation as these shoes are falling apart without major use
GetHuman: Let's quantify your experience contacting Saucony. On a scale of 1 to 5, how easy is it go get help on a Saucony problem?
GetHuman-kathytg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kathytg: I'd give them a one out of five on communication.
GetHuman: And what about Saucony's ability to quickly and effectively address your problem?
GetHuman-kathytg: For that I would say two out of five.
GetHuman: And finally- any advice for other Saucony customers?
GetHuman-kathytg: Call them early in the day or late. Don't forget any personal or account information you might need for Saucony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kathytg taken from his Saucony customer service problem that occurred on November 28th, 2017.
Saucony
-1.00 of 5 stars | 37 reviews
GetHuman-kathytg's Saucony Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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