ScoreSense: I spoke w*Alexander @customer service...trying...
A ScoreSense customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other ScoreSense customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common ScoreSense problems)
~Anonymous: "Fix credit score" was why I was trying to call.
~Anonymous's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I spoke w*Alexander @customer service...trying to cancel this service--he said he couldn't unless I gave him the last ** of SS account... I refused. He said there were other security services they could provide. I asked to speak to a Supervisor. Johnny also wanted the last ** of SS account. I refused. I told him I would not be paying any money to them. I told them they had my Name, address and birthday and that was the only ID I would give them. He gave me a cancellation *. He said I had proven who I was. I would reccomend never doing business with this company. Wish I had done my checking on their web site before even thinking about this company. Check out all "free" offers thoroughly before even giving them your name!
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his ScoreSense customer service problem that occurred on November 16th, 2017.