Scotiabank: Scotia had a problem with their telephone syste...
A Scotiabank customer review by GetHuman user ~athompso from November 26th, 2017
Background on ~athompso's case
GetHuman: ~athompso - can you tell our other Scotiabank customers when your case took place?
~athompso: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to Scotiabank, and if so, how?
GetHuman: And which of these common Scotiabank customer issues best describes the reason you wanted to talk to them?
(Shows ~athompso a list of common Scotiabank problems)
~athompso: "Question" was why I was trying to call.
~athompso's review of Scotiabank customer service
GetHuman: So how would you sum up your experience for GetHuman's Scotiabank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~athompso: Scotia had a problem with their telephone system, and of course there's no option IN the phone menu for reporting a problem WITH the phone menu... I don't think the rep understood yet what I was talking about by the time I hung up.
GetHuman: Let's quantify your experience contacting Scotiabank. On a scale of 1 to 5, how easy is it go get help on a Scotiabank problem?
~athompso: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~athompso: I'd give them a three out of five on communication.
GetHuman: And what about Scotiabank's ability to quickly and effectively address your problem?
~athompso: For that I would say five out of five.
GetHuman: And finally- any advice for other Scotiabank customers?
~athompso: Call them early in the day or late. Don't forget any personal or account information you might need for Scotiabank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~athompso taken from his Scotiabank customer service problem that occurred on November 21st, 2017.
Scotiabank
3.00 of 5 stars | 4 reviews
~athompso's Scotiabank Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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