Live chat does not exist on Scottish Hydro. It...
A Scottish Hydro customer review by GetHuman user ~DisgruntledCustomer from November 23rd, 2017
Background on ~DisgruntledCustomer's case
GetHuman: ~DisgruntledCustomer - can you tell our other Scottish Hydro customers when your case took place?
~DisgruntledCustomer: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Scottish Hydro, and if so, how?
GetHuman: And which of these common Scottish Hydro customer issues best describes the reason you wanted to talk to them?
(Shows ~DisgruntledCustomer a list of common Scottish Hydro problems)
~DisgruntledCustomer: "None of those really matches why I wanted to call Scottish Hydro that day." was why I was trying to call.
~DisgruntledCustomer's review of Scottish Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottish Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DisgruntledCustomer: Live chat does not exist on Scottish Hydro. It is a feature that has been removed from their site. Scottish Hydro are full of con artists! DO NOT use them!
GetHuman: Let's quantify your experience contacting Scottish Hydro. On a scale of 1 to 5, how easy is it go get help on a Scottish Hydro problem?
~DisgruntledCustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DisgruntledCustomer: I'd give them a four out of five on communication.
GetHuman: And what about Scottish Hydro's ability to quickly and effectively address your problem?
~DisgruntledCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other Scottish Hydro customers?
~DisgruntledCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DisgruntledCustomer taken from his Scottish Hydro customer service problem that occurred on November 18th, 2017.
Scottish Hydro
1.00 of 5 stars | 3 reviews
~DisgruntledCustomer's Scottish Hydro Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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