I ordered a pair of shoes from ScruggsFarm.com...
A Scruggsfarm.com customer review by GetHuman user ~mward7 from November 11th, 2017
Background on ~mward7's case
GetHuman: ~mward7 - can you tell our other Scruggsfarm.com customers when your case took place?
~mward7: Yeah. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Scruggsfarm.com, and if so, how?
GetHuman: And which of these common Scruggsfarm.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mward7 a list of common Scruggsfarm.com problems)
~mward7: "Complaint" was why I was trying to call.
~mward7's review of Scruggsfarm.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Scruggsfarm.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mward7: I ordered a pair of shoes from ScruggsFarm.com and shipping time was good. The Timberland Pro Hiker shoe had a broken shoe lace hook upon receipt. I immediately contacted customer service via email. They stated they would send a return label in the mail. After *** emails (over a month) asking where the return shipping label was, I have received no further replies from the Administrator (customer service). I assume they are ignoring my emails and have no intention of returning the shoes. DO NOT PURCHASE SHOES FROM SCRUGGS FARM!!!!
GetHuman: Let's quantify your experience contacting Scruggsfarm.com. On a scale of 1 to 5, how easy is it go get help on a Scruggsfarm.com problem?
~mward7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mward7: I'd give them a three out of five on communication.
GetHuman: And what about Scruggsfarm.com's ability to quickly and effectively address your problem?
~mward7: For that I would say four out of five.
GetHuman: And finally- any advice for other Scruggsfarm.com customers?
~mward7: Call them early in the day or late. Don't forget any personal or account information you might need for Scruggsfarm.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mward7 taken from his Scruggsfarm.com customer service problem that occurred on November 3rd, 2017.