Complaint for Seagate Technology

A Seagate Technology customer review by GetHuman user GetHuman41025 from December 7th, 2017

Background on GetHuman41025's case

GetHuman: GetHuman41025 - can you tell our other Seagate Technology customers when your case took place?
GetHuman41025: Yes. It was afternoon, on December 4th.
GetHuman: Did you reach out to Seagate Technology, and if so, how?
GetHuman41025: I used the 800-732-4283 number I found for on the GetHuman Seagate Technology customer phone number page I was on: Seagate Technology Customer Service Phone Number
GetHuman: And which of these common Seagate Technology customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman41025 a list of common Seagate Technology problems)
GetHuman41025: "Cancel order" was why I was trying to call.

GetHuman41025's review of Seagate Technology customer service

GetHuman: So how would you sum up your experience for GetHuman's Seagate Technology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman41025: Complaint for Seagate Technology
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman41025: just recieved a *TB firecuda hybrid drive today. my pc is not picking it up at all. i installed seagates tools and they are not picking it up.*When i go into disk managment it does show it there but its ***% and wont let me partion it. its says its less than what GPT is allowed then it closes. i have tryed everything
GetHuman: Let's quantify your experience contacting Seagate Technology. On a scale of 1 to 5, how easy is it go get help on a Seagate Technology problem?
GetHuman41025: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman41025: I'd give them a three out of five on communication.
GetHuman: And what about Seagate Technology's ability to quickly and effectively address your problem?
GetHuman41025: For that I would say two out of five.
GetHuman: And finally- any advice for other Seagate Technology customers?
GetHuman41025: Call them early in the day or late. Don't forget any personal or account information you might need for Seagate Technology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman41025 taken from his Seagate Technology customer service problem that occurred on December 4th, 2017.

Seagate Technology

2.67 of 5 stars | 45 reviews

GetHuman41025's Seagate Technology Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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