Seagate Technology: Their decision tree is flawed - admitted by tec...

A Seagate Technology customer review by GetHuman user GetHuman-322929 from November 14th, 2017

Background on GetHuman-322929's case

GetHuman: GetHuman-322929 - can you tell our other Seagate Technology customers when your case took place?
GetHuman-322929: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Seagate Technology, and if so, how?
GetHuman-322929: I used the 800-732-4283 number I found for on the GetHuman Seagate Technology customer phone number page I was on: Seagate Technology Customer Service Phone Number
GetHuman: And which of these common Seagate Technology customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-322929 a list of common Seagate Technology problems)
GetHuman-322929: "Cancel order" was why I was trying to call.

GetHuman-322929's review of Seagate Technology customer service

GetHuman: So how would you sum up your experience for GetHuman's Seagate Technology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-322929: Their decision tree is flawed - admitted by tech who answered - said it was "something we need to work on". He told me I was in the wrong dept. (I made my choice based on 'best guess' since EXTERNAL Seagate Goflex hardives was not one of the voice decision tree options.)*How long till I actually reach the right department? I don't know - I've been listening to muzak for ** minutes since he transferred me.
GetHuman: Let's quantify your experience contacting Seagate Technology. On a scale of 1 to 5, how easy is it go get help on a Seagate Technology problem?
GetHuman-322929: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-322929: I'd give them a two out of five on communication.
GetHuman: And what about Seagate Technology's ability to quickly and effectively address your problem?
GetHuman-322929: For that I would say one out of five.
GetHuman: And finally- any advice for other Seagate Technology customers?
GetHuman-322929: Call them early in the day or late. Don't forget any personal or account information you might need for Seagate Technology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-322929 taken from his Seagate Technology customer service problem that occurred on November 11th, 2017.

Seagate Technology

2.67 of 5 stars | 45 reviews

GetHuman-322929's Seagate Technology Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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