Sears Delivery: I am ** years old and was just told that Sears...
A Sears Delivery customer review by GetHuman user ~Claire Smith from November 20th, 2017
Background on ~Claire Smith's case
GetHuman: ~Claire Smith - can you tell our other Sears Delivery customers when your case took place?
~Claire Smith: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Claire Smith a list of common Sears Delivery problems)
~Claire Smith: "Update Account Info" was why I was trying to call.
~Claire Smith's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claire Smith: I am ** years old and was just told that Sears will not be delivering my refrigerator, but it will be delivered by UPS. How am I expected to carry a refrigerator, in a box to the inside of my garage and be able to unpack it and push it into place. I WAS TOLD THAT MY DELIVERY WAS FREE & NEVER TOLD THAT I'D HAVE TO CARRY IT MYSELF INTO MY HOME AFTER UNPACKING IT MYSELF. SHAME ON YOU. BTW - I'M A ** YEAR CUSTOMER OF SEARS. NOT ANYMORE!
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Claire Smith: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claire Smith: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Claire Smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Claire Smith: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claire Smith taken from his Sears Delivery customer service problem that occurred on November 13th, 2017.