Sears Delivery: I am very disappointed in Sears. The length of...
A Sears Delivery customer review by GetHuman user ~Jlee from November 21st, 2017
Background on ~Jlee's case
GetHuman: ~Jlee - can you tell our other Sears Delivery customers when your case took place?
~Jlee: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Jlee a list of common Sears Delivery problems)
~Jlee: "Update Account Info" was why I was trying to call.
~Jlee's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jlee: I am very disappointed in Sears. The length of time I had to wait for the scheduled delivery date. Then staying home two different days to accept delivery and it still is not here. I got a call from a contract driver but I could not understand him, bad connection. So now I don't know if I will get the dryer or not. Plus I already paid a payment on it online and don't have it. I don't need this delay when I could have gone to Lowes and had one delivered weeks ago. Improve deliveries please.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Jlee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jlee: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Jlee: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Jlee: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jlee taken from his Sears Delivery customer service problem that occurred on November 11th, 2017.