Sears Delivery: I ordered a stove and a refigerator. On the pro...
A Sears Delivery customer review by GetHuman user ~stuartdv from November 7th, 2017
Background on ~stuartdv's case
GetHuman: ~stuartdv - can you tell our other Sears Delivery customers when your case took place?
~stuartdv: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~stuartdv a list of common Sears Delivery problems)
~stuartdv: "Update Account Info" was why I was trying to call.
~stuartdv's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stuartdv: I ordered a stove and a refigerator. On the promised deliverey day, the stove arrived, the refigerator did not. turn out it was out of stock but nmo one called the tell me that, despite the fact that I had ttwo calls confirming my delivery, ioncluding one that morning. An hour after the delivery people left, I got a call saying it was back ordered. To make matters worse, the stove was not hooked that day because apparently when you purchase a stove from Sears, you have to buy the power cord separately, which the salesman never mentioned. I bought the power cord and scheduled the hookup for two days later. I never received a call the night before and when I checked, I was told they had the "request" for delivery but it was never routed. I ended up waiting two weeks for the stove to be hooked up! I'm hoping I don't have to go throuogh this again when the refrigerator is delivered.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~stuartdv: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stuartdv: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~stuartdv: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~stuartdv: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stuartdv taken from his Sears Delivery customer service problem that occurred on October 30th, 2017.