Sears Delivery: I placed an order with a specific request for t...
A Sears Delivery customer review by GetHuman user ~So Pissed off from November 26th, 2017
Background on ~So Pissed off's case
GetHuman: ~So Pissed off - can you tell our other Sears Delivery customers when your case took place?
~So Pissed off: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~So Pissed off a list of common Sears Delivery problems)
~So Pissed off: "Change order" was why I was trying to call.
~So Pissed off's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~So Pissed off: I placed an order with a specific request for them to call prior to arrival because the building has no buzzle. They never did. All I got was a voicemail from a girl saying that they left already. How on earth would they know if I was there or not since they could not get into the building? How on earth would I know if they arrived or not since they never called? Need to hire a delivery team that has some common sense. I called the call centre, they are helpless as well.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~So Pissed off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~So Pissed off: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~So Pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~So Pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~So Pissed off taken from his Sears Delivery customer service problem that occurred on November 16th, 2017.