Sears Delivery: My washer*dryer delivery was scheduled for...
A Sears Delivery customer review by GetHuman user ~anonymous23 from November 3rd, 2017
Background on ~anonymous23's case
GetHuman: ~anonymous23 - can you tell our other Sears Delivery customers when your case took place?
~anonymous23: Yeah. It was evening, on October 26th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous23 a list of common Sears Delivery problems)
~anonymous23: "Change Delivery" was why I was trying to call.
~anonymous23's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous23: My washer*dryer delivery was scheduled for *:** - *:** today. I took off work and was home by *:**. When I arrived, there was a message on my answering machine at *:** from the delivery guy. He stated that he would be at my house in ** minutes. Of course, I was not home. That was not my scheduled delivery time. I was still at work. The delivery service states that the delivery team has already left for the day! and they cannot deliver until the weekend (and I planned to be out of town). I will cancel my order. SEARS DELIVERY *****!
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~anonymous23: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous23: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~anonymous23: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~anonymous23: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous23 taken from his Sears Delivery customer service problem that occurred on October 26th, 2017.