Sears Delivery: The customer service rep was very helpful but I...
A Sears Delivery customer review by GetHuman user ~Laura Elliott from November 20th, 2017
Background on ~Laura Elliott's case
GetHuman: ~Laura Elliott - can you tell our other Sears Delivery customers when your case took place?
~Laura Elliott: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura Elliott a list of common Sears Delivery problems)
~Laura Elliott: "Change Delivery" was why I was trying to call.
~Laura Elliott's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura Elliott: The customer service rep was very helpful but I don't think she really understood the magnitude of the problem I experienced with the delivery team. The delivery person who came inside was so rude! He had already opened up the storm door and was standing in the doorway when I opened the door. The first words out of his mouth were, "You're gonna have to do something with these dogs." He DID NOT say "Hello I am *******. I am from Sears to deliver your new Kenmore appliance*refrigerator. Congratulations on your purchase." AND he did NOT say "Would you mind putting your dogs in a separate location so we can get the refrigerator in the house safely?" He DID NOT say, "Can you please show me where you'd like your new Kenmore appliance installed?" He just said, "Youre gonna have to do something with these dogs" and wandered into my house. I was trying to show him the three different options of ways to enter the house with the delivery. He wandered into my kitchen, looked around and saw the ol
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Laura Elliott: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura Elliott: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Laura Elliott: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Laura Elliott: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura Elliott taken from his Sears Delivery customer service problem that occurred on November 18th, 2017.