Sears Delivery: They had no record of our phone number so it to...
A Sears Delivery customer review by GetHuman user ~disappointed with Sears from November 20th, 2017
Background on ~disappointed with Sears's case
GetHuman: ~disappointed with Sears - can you tell our other Sears Delivery customers when your case took place?
~disappointed with Sears: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed with Sears a list of common Sears Delivery problems)
~disappointed with Sears: "Refund a Charge" was why I was trying to call.
~disappointed with Sears's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed with Sears: They had no record of our phone number so it took extra long to get connected to speak to someone. We have been very, very unimpressed with the efforts to contact us and get our delayed items delivered.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~disappointed with Sears: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed with Sears: I'd give them a two out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~disappointed with Sears: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~disappointed with Sears: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed with Sears taken from his Sears Delivery customer service problem that occurred on November 16th, 2017.