Sears Delivery: WAITED ALL DAY FOR DELIVERY OF A NEW FRIG, STOV...
A Sears Delivery customer review by GetHuman user ~Store1640 from November 2nd, 2017
Background on ~Store1640's case
GetHuman: ~Store1640 - can you tell our other Sears Delivery customers when your case took place?
~Store1640: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Store1640 a list of common Sears Delivery problems)
~Store1640: "Warranty claim" was why I was trying to call.
~Store1640's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Store1640: WAITED ALL DAY FOR DELIVERY OF A NEW FRIG, STOVE, RANGE HOOD, AND DISHWASHER. AT THE TIME OF DELIVERY WE GOT A CALL SAID IT WOULD TAKE TWO MORE HOURS THEN AT *PM WE GAT A CALL SAYING THEY WOULD SCHEDULE SOMETHING IN TWO DAYS! REALLY SEARS? THIS IS YOUR IDEA OF CUSTOMER SURFACE? i HAD A GREAT BUYING EXPERIENCE BUT YOUR YOUR DELIVERY SYSTEMS NEEDS TO BE REVAMPED.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Store1640: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Store1640: I'd give them a four out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Store1640: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Store1640: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Store1640 taken from his Sears Delivery customer service problem that occurred on October 29th, 2017.