Sears.com: The site is down for over a week why

A Sears.com customer review by GetHuman user GetHuman-pammill from December 8th, 2017

Background on GetHuman-pammill's case

GetHuman: GetHuman-pammill - can you tell our other Sears.com customers when your case took place?
GetHuman-pammill: Sure. It was afternoon, on December 1st.
GetHuman: Did you reach out to Sears.com, and if so, how?
GetHuman-pammill: I used a phone number I found on the GetHuman Sears.com customer service contact info page: Contact Sears.com Customer Service
GetHuman: And which of these common Sears.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pammill a list of common Sears.com problems)
GetHuman-pammill: "Change order" was why I was trying to call.

GetHuman-pammill's review of Sears.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pammill: The site is down for over a week why
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-pammill: I cant get on the site
GetHuman: Let's quantify your experience contacting Sears.com. On a scale of 1 to 5, how easy is it go get help on a Sears.com problem?
GetHuman-pammill: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pammill: I'd give them a two out of five on communication.
GetHuman: And what about Sears.com's ability to quickly and effectively address your problem?
GetHuman-pammill: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears.com customers?
GetHuman-pammill: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Sears.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pammill taken from his Sears.com customer service problem that occurred on December 1st, 2017.

Sears.com

3.20 of 5 stars | 34 reviews

GetHuman-pammill's Sears.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears.com in any way.

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