Sears: Bought an extended in home protection plan for...
A Sears customer review by GetHuman user ~Sears Extended Warrantee from November 3rd, 2017
Background on ~Sears Extended Warrantee's case
GetHuman: ~Sears Extended Warrantee - can you tell our other Sears customers when your case took place?
~Sears Extended Warrantee: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Sears Extended Warrantee a list of common Sears problems)
~Sears Extended Warrantee: "Overcharge/Strange charge" was why I was trying to call.
~Sears Extended Warrantee's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sears Extended Warrantee: Bought an extended in home protection plan for a snow thrower. Been waiting a YEAR for service - these plans are a scam and waste of money. Avoid Sears. They have written the machine off but don't have any replacements'this season'- its JANUARY and thier competitors have plenty!! Customer Relations hung up on me * times, sent out * service techs who didn't even start the machine (and were late. Sears are 'happy to replace it' but don't have any snowthrowers left (even if I pay more!) and can't order any. I own many multi-family units and have always bought all my appliances from Sears - NEVER again. This company will definitely go out of business soon and save us all aggrevation - good-bye Sears!!!!!!!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Sears Extended Warrantee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sears Extended Warrantee: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Sears Extended Warrantee: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Sears Extended Warrantee: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sears Extended Warrantee taken from his Sears customer service problem that occurred on October 25th, 2017.