Sears: Finally! Some help! I got * cases managers thr...
A Sears customer review by GetHuman user ~RIninja from November 19th, 2017
Background on ~RIninja's case
GetHuman: ~RIninja - can you tell our other Sears customers when your case took place?
~RIninja: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~RIninja a list of common Sears problems)
~RIninja: "Device Support" was why I was trying to call.
~RIninja's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RIninja: Finally! Some help! I got * cases managers through the website when having difficulty ordering an item that turned out to be out of stock so I wanted to get it when it came back in stock at the same price. The first woman said she could help and promised to email me a rain check. She gave me a number to call if I didn't get the email, but no email came and the number was INACTIVE. The next guy I called * days later claimed that I wouldn't be able to get that, then said I would need to wait ** hours before I got an email answer as to whether they would be able to help. I asked if there was someone higher up to give me an answer now as it was almost Christmas and I had already wasted * days. After saying no several times, he finally said he would transfer me and hung up on me instead. I came to this site and tried this number and finally got a pleasant woman who could actually help me.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~RIninja: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RIninja: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~RIninja: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~RIninja: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RIninja taken from his Sears customer service problem that occurred on November 11th, 2017.