Sears: I spoke with a woman named Suzanna and asked he...
A Sears customer review by GetHuman user ~DudDryer from November 20th, 2017
Background on ~DudDryer's case
GetHuman: ~DudDryer - can you tell our other Sears customers when your case took place?
~DudDryer: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~DudDryer a list of common Sears problems)
~DudDryer: "Returns" was why I was trying to call.
~DudDryer's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DudDryer: I spoke with a woman named Suzanna and asked her to look up my records so we could step through the ownership period to highlight how quickly the product failed and how long it has taken them to fix it and it still doesn't work. She offered $*** check and said that if the next repair doesn't work, the tech has the power to declare it unrepairable and that is how we get a replacement.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~DudDryer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DudDryer: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~DudDryer: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~DudDryer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DudDryer taken from his Sears customer service problem that occurred on November 11th, 2017.