Sears: My dryer broke...I have kids, have to wait * we...
A Sears customer review by GetHuman user ~Ellen Lederman from November 11th, 2017
Background on ~Ellen Lederman's case
GetHuman: ~Ellen Lederman - can you tell our other Sears customers when your case took place?
~Ellen Lederman: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellen Lederman a list of common Sears problems)
~Ellen Lederman: "Overcharge/Strange charge" was why I was trying to call.
~Ellen Lederman's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellen Lederman: My dryer broke...I have kids, have to wait * weeks for a service call... It's not good enough..too long a wait. This on the heals of a recent Sears call for my dishwasher - made me wait * weeks for the wrong diagnosis...broke our sink handle in the process. Sears *****
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Ellen Lederman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellen Lederman: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Ellen Lederman: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Ellen Lederman: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellen Lederman taken from his Sears customer service problem that occurred on November 9th, 2017.