Now I understand why sears services is so awful...
A Sears customer review by GetHuman user ~Ray Blaylock from November 22nd, 2017
Background on ~Ray Blaylock's case
GetHuman: ~Ray Blaylock - can you tell our other Sears customers when your case took place?
~Ray Blaylock: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Ray Blaylock a list of common Sears problems)
~Ray Blaylock: "Cancel order" was why I was trying to call.
~Ray Blaylock's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray Blaylock: Now I understand why sears services is so awful I called customer services and was put on hold after five minuets of holding I was disconected four times
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Ray Blaylock: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray Blaylock: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Ray Blaylock: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~Ray Blaylock: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray Blaylock taken from his Sears customer service problem that occurred on November 20th, 2017.