Sears: Scheduled appointment for dishwasher repair and...
A Sears customer review by GetHuman user ~lrds from November 6th, 2017
Background on ~lrds's case
GetHuman: ~lrds - can you tell our other Sears customers when your case took place?
~lrds: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~lrds a list of common Sears problems)
~lrds: "Technical support" was why I was trying to call.
~lrds's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lrds: Scheduled appointment for dishwasher repair and tech never shows or calls. The foreign rep says no tech was available. (is that not why we schedule an appointment) asked to speak to manager. Went on hold forever & hung up. Called back-same response. Called what I thought was the local store, got voice mail, called back - got a national call center that connected me to the store manager who never picked up. Called back and got managers voice mail - left message and no call back. THERE IS NO CUSTOMER SERVICE ANYMORE AT SEARS - THEY **** AND SHOULD GO OUT OF BUSINESS! B.POTTER
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~lrds: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lrds: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~lrds: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~lrds: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lrds taken from his Sears customer service problem that occurred on November 1st, 2017.