Sears: complete waste of my time, had no idea what to...
A Sears customer review by GetHuman user ~i hate sears from November 27th, 2017
Background on ~i hate sears's case
GetHuman: ~i hate sears - can you tell our other Sears customers when your case took place?
~i hate sears: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~i hate sears a list of common Sears problems)
~i hate sears: "Schedule Appointment" was why I was trying to call.
~i hate sears's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~i hate sears: complete waste of my time, had no idea what to do to offer any help, gave me a phone number to call that no one answered. I hate Sears!!!!!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~i hate sears: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~i hate sears: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~i hate sears: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~i hate sears: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~i hate sears taken from his Sears customer service problem that occurred on November 19th, 2017.