Sears: i asked to talk to a teck my mom took the deli...
A Sears customer review by GetHuman user ~jonelle from November 19th, 2017
Background on ~jonelle's case
GetHuman: ~jonelle - can you tell our other Sears customers when your case took place?
~jonelle: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~jonelle a list of common Sears problems)
~jonelle: "Refund a Charge" was why I was trying to call.
~jonelle's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jonelle: i asked to talk to a teck my mom took the deli shelf out and we can't get it back in and the sears service dept. won't take a minute and help me because i don't have a contract. I just need a minute or two of help...thanks we have shoped in the past and bought a lot of items at sears but maybe not in the future if you can give a few minutes of help over the phone.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~jonelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jonelle: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~jonelle: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~jonelle: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jonelle taken from his Sears customer service problem that occurred on November 9th, 2017.