Sears: mix up with delivery *st time dec **th no mattr...
A Sears customer review by GetHuman user GetHuman-432949 from November 25th, 2017
Background on GetHuman-432949's case
GetHuman: GetHuman-432949 - can you tell our other Sears customers when your case took place?
GetHuman-432949: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432949 a list of common Sears problems)
GetHuman-432949: "Return an Order" was why I was trying to call.
GetHuman-432949's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432949: mix up with delivery *st time dec **th no mattress *nd time dec ** no box springs. Was told I would have to have till the following week for next delivery. This problem was on Sears end not mine!! Canc order. Went to store where I bought it in Albany the bed for refund. They didn't know how to do it was told I had to wait *-** days. Really come on. Sears didn't wait *-** days to take my money. NOW refund was for $****.**. I paid $****.**. was only refunded for * box spring King size takes *!!!! Pleas refund another $***.**. Come on Sears are your employees really this BAD???
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-432949: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432949: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-432949: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-432949: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432949 taken from his Sears customer service problem that occurred on November 24th, 2017.