Sears: no service after I pressed * (other issue). Pho...
A Sears customer review by GetHuman user ~Chesapeake Bay from November 19th, 2017
Background on ~Chesapeake Bay's case
GetHuman: ~Chesapeake Bay - can you tell our other Sears customers when your case took place?
~Chesapeake Bay: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Chesapeake Bay a list of common Sears problems)
~Chesapeake Bay: "Device Support" was why I was trying to call.
~Chesapeake Bay's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chesapeake Bay: no service after I pressed * (other issue). Phone just went dead. I also called the local sears store and got a recorded message and it too went dead half way through the message...
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Chesapeake Bay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chesapeake Bay: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Chesapeake Bay: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Chesapeake Bay: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chesapeake Bay taken from his Sears customer service problem that occurred on November 10th, 2017.