Sears: we will never again by tires or anything else f...
A Sears customer review by GetHuman user GetHuman-299006 from October 29th, 2017
Background on GetHuman-299006's case
GetHuman: GetHuman-299006 - can you tell our other Sears customers when your case took place?
GetHuman-299006: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-299006 a list of common Sears problems)
GetHuman-299006: "Change order" was why I was trying to call.
GetHuman-299006's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-299006: we will never again by tires or anything else from a sears automotive store! what a rip off that place is! we purchased road hazard replacement at a cost, and to date every time we go to the store for a flat tire, etc. they NEVER have time! NEVER AGAIN WILL I PURCHASE ANYTHING FROM THAT PLACE. NO ONE EVEN SPEAKS ENGLISH THERE ANYMORE!! TALK ABOUT LAZINESS AND NOT WANTING TO TAKE CARE OF CUSTOMERS. THE PLACE IN WESTMINSTER IS HORRIBLE! THANKS TO YOU WE HAVE WASTED OUR MONEY AS TWO IN THE FAMILY HAVE YOUR RIP OFF SERVCE AND NEVER BEEN ABLE TO USE IT!!!I CAN ONLY HOPE SEARS GOES UNDER AT THIS POINT!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-299006: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-299006: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-299006: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-299006: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-299006 taken from his Sears customer service problem that occurred on October 25th, 2017.