Seattle City Light: I called because SCL sent me a bill, * months a...
A Seattle City Light customer review by GetHuman user ~bob from November 19th, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other Seattle City Light customers when your case took place?
~bob: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Seattle City Light, and if so, how?
GetHuman: And which of these common Seattle City Light customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common Seattle City Light problems)
~bob: "Meter reading" was why I was trying to call.
~bob's review of Seattle City Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Seattle City Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: I called because SCL sent me a bill, * months after I moved out. I called and discontinued my servie two months ago. They are still trying to make me pay. Guy virtually called me a liar and said if I didn't pay it would affect my credit.
GetHuman: Let's quantify your experience contacting Seattle City Light. On a scale of 1 to 5, how easy is it go get help on a Seattle City Light problem?
~bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a five out of five on communication.
GetHuman: And what about Seattle City Light's ability to quickly and effectively address your problem?
~bob: For that I would say five out of five.
GetHuman: And finally- any advice for other Seattle City Light customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for Seattle City Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his Seattle City Light customer service problem that occurred on November 15th, 2017.
Seattle City Light
5.00 of 5 stars | 8 reviews
~bob's Seattle City Light Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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