Select Portfolio Servicing: I called to advise them of some problem of a ho...
A Select Portfolio Servicing customer review by GetHuman user ~Anonymous3 from November 19th, 2017
Background on ~Anonymous3's case
GetHuman: ~Anonymous3 - can you tell our other Select Portfolio Servicing customers when your case took place?
~Anonymous3: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Select Portfolio Servicing, and if so, how?
GetHuman: And which of these common Select Portfolio Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous3 a list of common Select Portfolio Servicing problems)
~Anonymous3: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous3's review of Select Portfolio Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Select Portfolio Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous3: I called to advise them of some problem of a home that is sitting empty that they have the papers, I found that kids have been playing the home and starting fires around it. I spoke with Lepold Green, he didn't want to listen to me, was very rude and the most unproffesional person that I ever delt with. I almost believe he was the the brother of our President.
GetHuman: Let's quantify your experience contacting Select Portfolio Servicing. On a scale of 1 to 5, how easy is it go get help on a Select Portfolio Servicing problem?
~Anonymous3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous3: I'd give them a three out of five on communication.
GetHuman: And what about Select Portfolio Servicing's ability to quickly and effectively address your problem?
~Anonymous3: For that I would say one out of five.
GetHuman: And finally- any advice for other Select Portfolio Servicing customers?
~Anonymous3: Call them early in the day or late. Don't forget any personal or account information you might need for Select Portfolio Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous3 taken from his Select Portfolio Servicing customer service problem that occurred on November 15th, 2017.