Selfridges: Man who answered was useless, had absolutely no...
A Selfridges customer review by GetHuman user GetHuman-157591 from November 19th, 2017
Background on GetHuman-157591's case
GetHuman: GetHuman-157591 - can you tell our other Selfridges customers when your case took place?
GetHuman-157591: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Selfridges, and if so, how?
GetHuman: And which of these common Selfridges customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-157591 a list of common Selfridges problems)
GetHuman-157591: "Complaint" was why I was trying to call.
GetHuman-157591's review of Selfridges customer service
GetHuman: So how would you sum up your experience for GetHuman's Selfridges customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-157591: Man who answered was useless, had absolutely no clue. Never will I ever deal with this company again.
GetHuman: Let's quantify your experience contacting Selfridges. On a scale of 1 to 5, how easy is it go get help on a Selfridges problem?
GetHuman-157591: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-157591: I'd give them a four out of five on communication.
GetHuman: And what about Selfridges's ability to quickly and effectively address your problem?
GetHuman-157591: For that I would say one out of five.
GetHuman: And finally- any advice for other Selfridges customers?
GetHuman-157591: Call them early in the day or late. Don't forget any personal or account information you might need for Selfridges to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-157591 taken from his Selfridges customer service problem that occurred on November 14th, 2017.
Selfridges
1.00 of 5 stars | 4 reviews
GetHuman-157591's Selfridges Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Selfridges, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Selfridges in any way.