Sempra Energy: Paid alot of money to have my gas service resto...
A Sempra Energy customer review by GetHuman user ~cgray503 from November 4th, 2017
Background on ~cgray503's case
GetHuman: ~cgray503 - can you tell our other Sempra Energy customers when your case took place?
~cgray503: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to Sempra Energy, and if so, how?
GetHuman: And which of these common Sempra Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~cgray503 a list of common Sempra Energy problems)
~cgray503: "Meter reading" was why I was trying to call.
~cgray503's review of Sempra Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Sempra Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cgray503: Paid alot of money to have my gas service restored and was told that I would have to wait * weeks. and was told that they can do whatever they want because they have a team of "highly paid lawyers" protecting them. meanwhile my kids cant have warm meals or bathe or have heat. this company is so wrong!!!
GetHuman: Let's quantify your experience contacting Sempra Energy. On a scale of 1 to 5, how easy is it go get help on a Sempra Energy problem?
~cgray503: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cgray503: I'd give them a three out of five on communication.
GetHuman: And what about Sempra Energy's ability to quickly and effectively address your problem?
~cgray503: For that I would say four out of five.
GetHuman: And finally- any advice for other Sempra Energy customers?
~cgray503: Call them early in the day or late. Don't forget any personal or account information you might need for Sempra Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cgray503 taken from his Sempra Energy customer service problem that occurred on October 30th, 2017.
Sempra Energy
1.00 of 5 stars | 24 reviews
~cgray503's Sempra Energy Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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