Sennheiser: got my problem solved quickly,efficiently, and...
A Sennheiser customer review by GetHuman user GetHuman-229722 from November 26th, 2017
Background on GetHuman-229722's case
GetHuman: GetHuman-229722 - can you tell our other Sennheiser customers when your case took place?
GetHuman-229722: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Sennheiser, and if so, how?
GetHuman: And which of these common Sennheiser customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229722 a list of common Sennheiser problems)
GetHuman-229722: "Track order" was why I was trying to call.
GetHuman-229722's review of Sennheiser customer service
GetHuman: So how would you sum up your experience for GetHuman's Sennheiser customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229722: got my problem solved quickly,efficiently, and correctly. I am now a happy guy without a tech problem. YAY!
GetHuman: Let's quantify your experience contacting Sennheiser. On a scale of 1 to 5, how easy is it go get help on a Sennheiser problem?
GetHuman-229722: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229722: I'd give them a five out of five on communication.
GetHuman: And what about Sennheiser's ability to quickly and effectively address your problem?
GetHuman-229722: For that I would say five out of five.
GetHuman: And finally- any advice for other Sennheiser customers?
GetHuman-229722: Call them early in the day or late. Don't forget any personal or account information you might need for Sennheiser to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229722 taken from his Sennheiser customer service problem that occurred on November 18th, 2017.
Sennheiser
5.00 of 5 stars | 6 reviews
GetHuman-229722's Sennheiser Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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