Serena and Lily: I'm still on hold. But the number listed here...
A Serena and Lily customer review by GetHuman user GetHuman-291929 from November 11th, 2017
Background on GetHuman-291929's case
GetHuman: GetHuman-291929 - can you tell our other Serena and Lily customers when your case took place?
GetHuman-291929: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to Serena and Lily, and if so, how?
GetHuman: And which of these common Serena and Lily customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291929 a list of common Serena and Lily problems)
GetHuman-291929: "Returns" was why I was trying to call.
GetHuman-291929's review of Serena and Lily customer service
GetHuman: So how would you sum up your experience for GetHuman's Serena and Lily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291929: I'm still on hold. But the number listed here (and on their website) isn't working at the moment. I found another number via Google search and am on hold for *ver ** minutes so far. They have failed to respond to messages, emails, and facebook posts to assist with an ordering problem.
GetHuman: Let's quantify your experience contacting Serena and Lily. On a scale of 1 to 5, how easy is it go get help on a Serena and Lily problem?
GetHuman-291929: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291929: I'd give them a two out of five on communication.
GetHuman: And what about Serena and Lily's ability to quickly and effectively address your problem?
GetHuman-291929: For that I would say one out of five.
GetHuman: And finally- any advice for other Serena and Lily customers?
GetHuman-291929: Call them early in the day or late. Don't forget any personal or account information you might need for Serena and Lily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291929 taken from his Serena and Lily customer service problem that occurred on November 1st, 2017.
Serena and Lily
1.00 of 5 stars | 1 reviews
GetHuman-291929's Serena and Lily Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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