Settlement Capital Corporation: Horrible experience, called once to opt out rec...
A Settlement Capital Corporation customer review by GetHuman user ~T FOUNT from November 22nd, 2017
Background on ~T FOUNT's case
GetHuman: ~T FOUNT - can you tell our other Settlement Capital Corporation customers when your case took place?
~T FOUNT: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Settlement Capital Corporation, and if so, how?
GetHuman: And which of these common Settlement Capital Corporation customer issues best describes the reason you wanted to talk to them?
(Shows ~T FOUNT a list of common Settlement Capital Corporation problems)
~T FOUNT: "Renew coverage" was why I was trying to call.
~T FOUNT's review of Settlement Capital Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Settlement Capital Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T FOUNT: Horrible experience, called once to opt out received mail still for almost a year. called back twice recently to make sure i opted out and found out that their systems can duplicate your info so you are in the system twice. So i was opted out. that was a few weeks ago, today i get another piece of mail(that is the *rd piece of mail i received in one month, kinda ridiculous) So i called to see if i was opted out, this time i got on the phone with their director John and he was a rude person, misunderstood me and accused me of lying to one of their employees,said if i had more problems that i would call him directly, when i asked for his number he hung up on me. VERY UNPROFESSIONAL. ALL I WANT IS TO STOP RECEIVING MAIL,IF WANTED THAT INFO I WOULD SEEK IT. Thumbs down to this company, and i wish that the company would hire more polite people for their customer service. I will make sure to not recommend this company to anyone i know
GetHuman: Let's quantify your experience contacting Settlement Capital Corporation. On a scale of 1 to 5, how easy is it go get help on a Settlement Capital Corporation problem?
~T FOUNT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T FOUNT: I'd give them a one out of five on communication.
GetHuman: And what about Settlement Capital Corporation's ability to quickly and effectively address your problem?
~T FOUNT: For that I would say one out of five.
GetHuman: And finally- any advice for other Settlement Capital Corporation customers?
~T FOUNT: Call them early in the day or late. Don't forget any personal or account information you might need for Settlement Capital Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T FOUNT taken from his Settlement Capital Corporation customer service problem that occurred on November 20th, 2017.
Settlement Capital Corporation
1.00 of 5 stars | 1 reviews
~T FOUNT's Settlement Capital Corporation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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