Shark Vacuum: Actualy the agent was a good person but could n...
A Shark Vacuum customer review by GetHuman user ~Rich Miller from November 22nd, 2017
Background on ~Rich Miller's case
GetHuman: ~Rich Miller - can you tell our other Shark Vacuum customers when your case took place?
~Rich Miller: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich Miller a list of common Shark Vacuum problems)
~Rich Miller: "Refund an Order" was why I was trying to call.
~Rich Miller's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich Miller: Actualy the agent was a good person but could not do anything about my issue with regard to the $**.** on going charge for magazines that I did not know were orderd by not opting out after a certain amount of time receiving them. I wondered why they were arriving and asked my wife if she could shed some light on the subject. She did some reserch and found the tie in to be the Shark vacume purchase. I remember decling the offers at the time of the order but there were several options and never gave it another thought until my wife noticed the ongoing charge on our credit card bill. Beware, the vacume is fine but any company that stoops to these types of gimicks to supplement there bottom line dose not deserve my and hopfully yours business. I think in the future I will opt out of buying the product. By the way I orderd the full meal deal just did not know in doing so I had to opt out of something to keep them out of my pocket. Rich Miller unhappy camper
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Rich Miller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich Miller: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Rich Miller: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Rich Miller: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich Miller taken from his Shark Vacuum customer service problem that occurred on November 12th, 2017.