Shaw Communications: Call agent couldn't understand that all I wante...

A Shaw Communications customer review by GetHuman user ~LostJosh from November 6th, 2017

Background on ~LostJosh's case

GetHuman: ~LostJosh - can you tell our other Shaw Communications customers when your case took place?
~LostJosh: Yes. It was late at night, on November 1st.
GetHuman: Did you reach out to Shaw Communications, and if so, how?
~LostJosh: I used the 403-750-6990 number I found for on the GetHuman Shaw Communications customer phone number page I was on: Shaw Communications Customer Service Phone Number
GetHuman: And which of these common Shaw Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~LostJosh a list of common Shaw Communications problems)
~LostJosh: "Service problem" was why I was trying to call.

~LostJosh's review of Shaw Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Shaw Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LostJosh: Call agent couldn't understand that all I wanted to do was update my account information, remove a cable box. I was hung up on. Worst company, ever!
GetHuman: Let's quantify your experience contacting Shaw Communications. On a scale of 1 to 5, how easy is it go get help on a Shaw Communications problem?
~LostJosh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LostJosh: I'd give them a two out of five on communication.
GetHuman: And what about Shaw Communications's ability to quickly and effectively address your problem?
~LostJosh: For that I would say three out of five.
GetHuman: And finally- any advice for other Shaw Communications customers?
~LostJosh: Call them early in the day or late. Don't forget any personal or account information you might need for Shaw Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LostJosh taken from his Shaw Communications customer service problem that occurred on November 1st, 2017.

Shaw Communications

3.00 of 5 stars | 12 reviews

~LostJosh's Shaw Communications Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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